Reseller guide
What to check before every sale: the product format, the region of your customer's account, the player ID and how the prepaid balance works. It is based on what the Central One portal shows.
The format decides what you ask your customer for, and where a sale can go wrong.
Direct top-up
You need their exact ID and, when the game asks for it, the server or zone. A top-up sent to the wrong account cannot be recovered, so the risk is in the data your customer gives you.
Code or PIN
You ask for no data when ordering, but the code must match the region of the account where it is redeemed: a redeemed code cannot be reversed. For Free Fire LATAM, PIN is offered when the portal shows it available.
Every product in the catalog shows its region before you order, and the order confirmation shows it again before the total. What must match is the region of your customer's account, not the country you sell from.
Four habits that cut top-ups to the wrong account, with no extra tools.
Have your customer copy it from the game profile instead of typing it from memory or reading it off a screenshot.
Read it back and wait for their confirmation. If the game uses a server or zone, confirm those too.
Make sure the product's region matches the account's: the portal shows it before you order.
Keep the message where your customer confirmed the ID: it helps if a question comes up later.
You load balance in the portal's “Balance” section, with the method enabled for your account, and every order is deducted from it, whether you order in the portal or by API.
Portal
You choose the product, see its region, confirm the total and follow the order until it shows as completed. If it includes codes, you find them in its details.
API
Your online store, bot or point of sale creates orders server to server. An order resent with the same key is not charged twice.
How the API worksStart with what your customers already ask for, and with the regions of their accounts. The catalog shows each product's region, so you can check it before you offer the product.
If your customers play on the Latin America server: direct top-up with the player ID.
Check the data each one asks for (ID, server or zone) and the region the product states.
Choose the same region as your customers' accounts: each card only works in its region.
A top-up sent to the wrong account cannot be recovered. That is why it pays to confirm the ID with your customer before you order.
No. A redeemed code cannot be reversed, and a card that was redeemed or used in another region is not refunded automatically.
In the portal's catalog, before you order. The order confirmation shows it again before the total.
Yes. Central One does not publish prices: once your account is enabled you see them inside the portal, with its terms, before you load balance.
Write to us with your country, your sales channel and the categories you are interested in. We review every request and, if it is a fit, Central One creates your account at no cost and enables it manually.
